INFORMATION
WHERE IS CEMETERYCRYPT LOCATED?
We are located in Cornwall, UK. All orders are shipped from here.
UNISEX
All our products are Unisex apart from the pants which come in Men's Sizing. Please check our product description for sizing information, for any additional questions feel free to contact us.
ORDER PROCESSING
Due to orders being handmade, please allow 1-2 weeks for your order; however we do aim to complete orders quickly. We will keep you updated on your order status via email.
WASHING INSTRUCTIONS
For all clothing items (Not Including Hand Wash Only), We recommend washing on a delicate machine cycle at 30 °C / 86F. Iron on low heat using steam. Do not iron the print. Do not bleach. Do not dry clean.
For products with spikes, it is best to wash on a delicate machine cycle at 30 °C / 86F (Inside out) and leave to air dry.
SAFETY TO CONSIDER
Some items may contain sharp objects. Please be cautious.
SHIPPING POLICY
All Clothing orders are sent with Royal Mail Tracked shipping, which allows us to keep our products safe. We ship worldwide and we will send your tracking link via email.
UK: 2-4 Business Days
EUROPE: 3-5 Business Days
USA: 5-11 Business Days
Rest of the world: 5-11 business days
These are estimated times of arrival. We can’t promise that packages will be delivered within this time frame. We cannot be held accountable for any tax and customs duty charges as this is out of our control.
Please note If you input any incorrect address details on your order which causes the products to be delivered incorrectly, we cannot be held responsible and you will have to try and retrieve the products yourself at your own cost.
REFUND/RETURN POLICY
All sales are final due to each of our products being handmade, we do not accept exchanges. No refunds unless the order is damaged on arrival (Photographic Evidence Required To Claim).
ZERO TOLERANCE POLICY AGAINST ABUSE
This policy applies to all interactions associated with CemeteryCrypt, including online communication, social media interactions to keep our customers and staff safe.
Abusive behaviour Includes:
- Verbal abuse, including derogatory language, threats, or insults.
- Discrimination, including actions or comments based on race, ethnicity, gender, sexual orientation, religion, disability, or any other protected characteristic.
Any individual found engaging in abusive behaviour will face immediate action, which may include:
- Blocking on social media platforms.
- Termination of any ongoing conversations or interactions with our brand, CemeteryCrypt.
PRIVACY POLICY / TERMS AND CONDITIONS
CONTACT INFORMATION
Feel free to contact us with any questions, via email or Instagram below.
